The Vietnamese Quidditch Association (VQA) is the national governing body for quadball in Vietnam, working to grow the sport through training, community building, and participation in national and international tournaments. As part of our fundraising efforts, VQA Charity supports the entire quidditch community through creative campaigns and product sales — with all proceeds going directly to the team and its development.
Over the past 10 years, VQA Charity has successfully run two major fundraising campaigns. In 2018, we raised $5,000 through a campaign themed around the Lạc bird and bronze drum, helping Vietnam attend our first IQA World Cup in Florence. In 2023, the Long Lost Army identity led another $5,000 campaign that brought nine players to the Quadball Nations Cup in Spain, and more notably, the team fee supported by a generous donor who wished to remain anonymous.
This year, Team Vietnam is once again determined to return to the world’s biggest quadball tournament. With the ambition to bring more local Vietnamese players to the international stage — where they can learn, grow, and compete alongside the best — VQA Charity continues to play a vital role in making that happen. Despite the tight timeline, we’re committed to offering our community and supporters the best designs and product packages we’ve ever made. Every purchase and pre-order you make brings us one step closer to Brussels. As always, all proceeds from sales will go directly toward covering players’ tournament fees, visa costs, and part of their flight expenses.
Our Shop Policies
ORDER PROCESS
Add to Cart
Browse our products, choose the right variation(s) for you, then click “Add to Cart”. Please note that for products that require personalisation details, you will have to provide sufficient information before adding to cart. You can quickly access your Cart to see what’s inside anywhere and anytime. Once you’re happy with your Cart, proceed to Checkout page by clicking “Checkout” at the end of your Cart panel.
Checkout
On the Checkout page, please carefully provide your billing/shipping address(es) and especially your phone number and email address. You will be able to select one of the shipping options, the cost of which will be displayed for you to choose. Finally, please click on “Place Order”. You will receive your Order Details sent to your email address right away, with a side note that it is still “on hold” and awaiting payment.
Make Payment
Currently, we only receive payments transferred manually to our Paypal account of [email protected], which is to be instructed both on the Checkout endpoint page and in the email sent to you about your placed order. After placing an order, please follow the instruction to send the order total value to our Paypal account. Kindly note your Name and your Order Number as shown in your order details when you make the transfer.
Receive Update
After making the payment, please give us some time to acknowledge it. We will try to be as responsive as possible, but it may take up to 24 hours for us to confirm your payment and settle your respective order. Once we do, you will immediately receive an email notifying that your order has been paid for and its status is changed from “on hold” to “processing”.
SHIPPING OPTIONS
We will bring your orders to the IQA World Cup 2025 in Brussels, Belgium. If you attend the event, we will deliver your order to you face-to-face. If you are not going to attend the tournament, you may as well ask a friend to bring the merch back home for you. If that’s the case, kindly leave a note at “Order notes” section, even if you haven’t asked a specific friend yet. We will keep contact with you to get updates about the pick-up.
The shipping cost for this option starts from $5, depending on the weight of your order.
Although we take great pride in producing our goodies in Vietnam with diligent care, shipping them to many countries can be very costly. Nevertheless, we do offer worldwide shipping using the most affordable courier available in Vietnam, except for European addresses.
For all destinations outside Europe, the shipping cost will be determined based on the weight of your order and the specific shipping zone. This calculation will be done once you provide your address during the checkout process.
As for orders from Europe, rest assured that even if you’re unable to pick them up at IQA WC’25, we’ll personally carry them with us to Europe and dispatch them from there. Therefore, the price of this shipping option for customers in this region will be appropriately calculated.
For orders to be shipped to USA/Canada, we will have amazing people who will take the orders from us at IQA WC’25 and deliver to your addresses when they return to the US.
PAYMENT METHOD
Currently, we only receive payments transferred directly and manually to our only Paypal account of [email protected]. That means after placing an order on our website, you will transfer the order total value to our Paypal account with a note specifying your Name and Order Number (in US Dollar or equivalent and please choose “Send to Friends” when possible). Afterwards, once we manually acknowledge the payment and settle your respective order, you will receive a notification email confirming that your order has been paid for and now in process.
In 2018, using a convenient payment gateway via Paypal cost us more than $300 in total for transaction fees. As for us, every penny counts, so we we kindly request your favor in manually transfering money after placing an order on our website, and waiting for our confirmation of receipt afterwards. We thank you for your patience.
In this case, please sign up an account, it’s free. After logging in your Paypal account, you can still send money to our Paypal account using a credit card. If you find any difficulties, please contact us via Facebook Messenger or Instagram Chat for a quick help.
DELIVERY TIMELINE
Personalised Teddy Quadball Star: By 31 May
If you place your order before 31 May, your Teddy Quadball Star will be personalized. Due to the time required for handcrafting, we can only accept personalized teddy quadball star orders before this date. Orders placed after 31 May will automatically feature the name “Viet Nam”, number 25, and playing a “surprise” position.
Other Products: By 16 June
For other products including personalized jerseys, snitch shorts, referee kits: To ensure timely production, all personalized items orders must be placed by 16 June. This deadline is clearly shown on each jersey product page, along with an automatic countdown. After this date, jersey orders will no longer be available on the website.
We will consolidate the order information right at the end of June 16. After that, information will be sent to the production label. We expect one week of production and 2 days of delivery from the production to the VQA charity’s office. In total, this process is expected to complete within 3 weeks.
If you have not been able to make your order before May 31st, we have an option for you to purchase team Vietnam’s jersey, jersey number 25 as in the year of 2025 when the IQA World Cup is held. Even if you miss this information, you still have a last chance of grabbing our unique jersey at the tournament.
All orders, including grouped ones, will be dispatched from Vietnam by 05 July. Since many orders will first be sent to regional hubs (Europe, Australia, USA) before individual dispatch, we kindly request your patience in waiting for up to 6 weeks from this date to receive your items.
For shipped-to-address orders, we kindly request that you allow up to 4 weeks from 05 July, as we will be utilizing the most cost-effective postage service.
For those who choose to pick up their orders at IQA WC’25, we look forward to seeing you there on 11-13 July in Brussels.
OTHER FAQs
No, Vietnam Quidditch Association is completely non-profit. And our charity shop is running purely to help finance VQA. Specifically at the moment, we are fundraising for Team Vietnam to join the IQA World Cup 2025 in Belgium. 100% profit from selling Long Lost Army themed products on this site shall be used to help cover the expenses for our team members to go to Belgium this July.
Since we are not a commercial entity, we kindly ask for your understanding regarding any potential delays or inconveniences. Please be patient with us, and rest assured that we will handle orders and inquiries with the utmost professionalism.
Orders that have been on hold (awaiting payment) for over a week will be automatically cancelled. If you accidentally make a duplicate or unwanted order, no action is needed as it will be cancelled.
For any other desired changes to your order, please reach out to us through one of the contact methods provided below. We are delighted to assist and will strive to accommodate your needs as much as possible. However, kindly understand that many of our goodies are to be custom-made for you; therefore, certain change requests, unfortunately, may not be accepted.
There are some common issues that may prevent you from placing an order:
- You have missed one or more required selections before trying to “add to cart”. Please carefully double check to make sure you have selected/answered all the required fields of the product, such as size and personalisation.
- The product you are trying to add to cart is no longer available for order. Please refer to the Delivery Timeline information.
- You have missed one or more mandatory fields on the Checkout page. Please fill in all the required fields (marked with the asterisks) before trying to place the order.
If you are unsure what the problem is, do not hesitate to contact us through one of the contact methods provided below.
No, you can completely browse for products, add to cart, and checkout as a guest.
However, you can as well create an account anytime if you wish, even at checkout. With an account, you can easily follow your order status, especially if you have placed multiple orders.
Regrettably, we will be unable to accept orders after 16 June 2025, as we focus on managing existing orders and making arrangements for Team Vietnam’s participation at the IQA World Cup 2025. However, don’t worry, you’ll still have the last chance to acquire our goodies at the tournament on 11-13 July 2025. Alternatively, you can also ask someone else to make the purchase for you at the event.